1. The Palace Museum does not sell one-day tickets. All visitors (including those who enjoy preferential policies and their escorts) must make real-name reservations, and visitors with annual tickets must register at least one day in advance.

2. For visitors from Mainland China, please use ID card. For visitors from non-Mainland China, please use Travel Permit for residents from Hong Kong and Macao to Mainland China, Travel Permit for residents from Taiwan, Resident Permit for residents from Hong Kong, Macao and Taiwan, permanent Resident ID card and passport to book and check in.

3. All visitors must bring valid identification for booking and check in through Meridian Gate (South Gate of the Forbidden City).

4.. Check in after brushing ID card.

5.. Tickets (big ticket, Treasure Hall, watch hall) and exhibition will be reserved from 20:00 before the 7th day of visit, valid only on the day of visit.

6.. Tickets (large tickets, treasure hall, watch hall) once checked in, not ￥refund. Unbooked tickets shall be refunded through the original booking channel before 24:00 on the day prior to the visit. Tickets can be refunded before 20:00 on the day of visit, but it counts as one cancellation. Tickets cannot be refunded after 20:00 on the day of visit, and it counts as one cancellation. Big tickets that have been registered but not checked in by the audience can be cancelled before 20:00 on the date of visit through the original order channel, regardless of cancellation.

7.. Reservations are required for some exhibitions, subject to the information on the reservation page. Reservation policy may be temporarily adjusted due to the requirements of open management, please understand and cooperate with the field staff management. Please cancel the exhibition reservation through the original booking channel before 24:00 on the day before the visit. If the reservation is not cancelled within the time limit, it shall be counted as one cancellation.

8.. No more than one cancellation per person per day, three cancellations within 180 days. From the day after the third cancellation, no tickets or exhibitions can be booked for 60 days.

9.. The ticket fee will be returned to your payment account within 5 working days. Please note that check. If you do not receive a refund, please call customer service.

10.. If you need the invoice, please go to the Meridian Gate "Comprehensive Service window" or call customer service with the valid ID used during the appointment within one month from the date of appointment.

11.. Working hours of "comprehensive service window" of Meridian Gate, Zhenbao Museum and Watch Museum: Peak season (from April 1st to October 31st)08:30-16:10, off-season (from November 1st to March 31st)08:30-15:40(closed on Mondays except statutory holidays)

12.. Ticket customer Service Phone :400-950-1925 Working time :08:00-20:00(year-round)