Agents in Microsoft 365 add specialized skills and knowledge while automating specific tasks. Agents take on unique roles—working alongside or on behalf of a team or organization—to handle operations from simple, mundane tasks and more complex, multistep business processes.
“With Copilot we’re able to resolve each customer case faster, automate routine support interactions, and, most importantly, improve the customer experience.”
Mala Anand, Corporate Vice President of Customer Service, Microsoft
Explore how Copilot empowers service teams to work smarter
“The productivity gains we’ve seen with Copilot are remarkable. It’s helping us integrate our processes and reduce waste, which is crucial for our profitability.”
Heather Underhill, SVP, Client Experience and Operations, Teladoc Health
“Copilot just adds a superpower. Something that … you'd normally spend 45 minutes on, you spend two minutes on, and then maybe three minutes refining.”
Peter Adolphus, Senior Manager, Transformation and Portfolio, Bank of Queensland
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